At Seponia.shop, customer satisfaction is important to us. We want every customer to feel confident when purchasing our tea accessories. If you are not satisfied with your order, you may request a return according to the terms below.
1. Return Period
Customers may request a return within 30 calendar days after receiving the product.
Return requests submitted after 30 days from the delivery date will not be accepted.
2. Return Requirements
To be eligible for a return, the product must meet the following requirements:
• The item must be unused and in its original condition.
• The product must include original packaging, accessories, and any included materials.
• The item must not be damaged, altered, or used improperly.
• Proof of purchase or order information must be provided.
Products that do not meet these requirements may be refused or returned to the customer.
3. Non-Returnable Items
Certain products may not be eligible for return unless they arrive damaged or defective, including:
• Final sale products.
• Items that have been used, damaged, or returned without original packaging.
4. Return Process
Before returning any product, customers must contact Seponia LLC customer service to receive return instructions and approval.
Please contact us at:
Email:
adam@seponia.shop
Phone:
+1 (720) 860-3696
Customers should not send returns without prior approval, as unauthorized returns may not be processed.
5. Return Address
Approved returns should be shipped to:
Seponia LLC
1932 CLERMONT ST
DENVER, CO 80220
United States
6. Return Shipping Responsibility
Customers are responsible for return shipping costs in the following situations:
• The customer changed their mind after purchase.
• The wrong product was ordered.
• The customer selected an incorrect item.
• The customer no longer wants the product.
• The product does not meet the customer’s personal preference.
Seponia LLC will cover return shipping costs when:
• The wrong item was shipped.
• The product arrived damaged.
• The product arrived defective.
• The return is caused by an error made by our company.
7. Product Inspection
After we receive the returned item, our team will inspect the product to confirm that it meets the return requirements.
The inspection process usually takes approximately 3 business days.
8. Refund Processing Time
Once a return is approved, refunds will be processed within approximately 3 business days.
Refunds will be issued to the original payment method used during checkout.
Depending on your bank, credit card company, or payment provider, additional processing time may be required before the refund appears in your account.
9. Original Shipping Fees
Original shipping fees are generally non-refundable unless the return is caused by an error made by Seponia LLC.
10. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please provide:
• Order number.
• Description of the issue.
• Photos showing the product condition and packaging.
We will review your request and provide an appropriate solution.
11. Contact Information
For questions regarding returns and refunds, please contact:
Seponia LLC
1932 CLERMONT ST
DENVER, CO 80220
United States
Email:
[adam@seponia.shop](mailto:adam@seponia.shop)
Phone:
+1 (720) 860-3696